It is the policy of BPMC that all doctors have complete autonomy in clinical decision-making; in whom they refer patients to; and to which pathology and diagnostic imaging services they refer.
Visits for scheduled childhood immunisations will be bulk-billed.
Documents and Forms
Sometimes a third party will ask you to have forms filled out by your doctor. Examples of these include:- Proof of Immunisation certificates, Centrelink forms, Disabled Parking applications and childcare/school allergy or school camp asthma plans. Please make an appointment to see your doctor for all forms as they can be complex and need clarification from you. We are not able to complete paperwork without an appointment.
Feedback and Complaints
We are always keen to receive feedback about any of our services. Regular surveys are conducted in our waiting room, so occasionally you may be asked to complete one of these. If there are other matters you wish to raise with the practice, you may write to the Practice Manager. If you need to take the matter further, you may write to the Health Services Commissioner, Level 30, 570 Bourke St, Melbourne 3000. Phone: 8601 5200, Fax: 8601 5219.
Home visits may be available to regular patients of the Clinic. Please call before 10am if you require a visit. If a doctor is not available, our locum service can be utilised after hours who will provide a report for your local doctor.
Prescriptions and Referrals
For medico-legal reasons and to ensure optimal continuity of care, it is preferable for you to see a doctor to obtain prescriptions or repeat referrals. In certain circumstances, your doctor may agree to leave a prescription or referral for collection. An administration fee of $20 will be charged. Prescriptions and referrals will not be mailed and you are required to pay the administration fee at the time of collection.
To improve continuity of care, we offer a SMS reminder service. If, for some reason you do not wish to use this service, please notify us. While we make every effort to send reminders we must stress that it is your responsibility to return for further assessment or check-ups if your doctor has indicated this is necessary.
Results of Investigations
For medico-legal reasons, patients are asked to make an appointment for results of investigations. Results of investigations will not be given to you over the telephone by nursing or reception staff or by doctors other than the one who ordered the test.
Telephone Calls to Your Doctor
If you phone the Clinic requesting to speak to your doctor, you may be asked to leave a number on which you can be contacted. Most doctors return phone calls at the end of their session (either during their lunch break or at the end of the day). If the matter is urgent, either your doctor, another doctor or the practice nurse will be able to take your call immediately. Please understand that in many instances, the doctor or nurse will be unable to provide advice over the telephone. BPMC is very conscious of the risk of providing incorrect advice over the phone, and wherever possible, patients are encouraged to attend the clinic in person.
Drugs of Dependence
BPMC does not keep restricted medications on-site. Your doctor may refuse to give you drugs of dependence without substantiation of an ongoing clinical need.
This is our workplace and we have a duty of care to our staff. Any abuse or threatening behaviour will be reported to police and you will not be allowed to return.